Setup and service

We help you avoid the obvious printer mistakes.

Before you buy, we talk through space, power, materials, ink, spare parts and daily care. The goal is simple: a reliable printer that fits your shop.

1

Before it ships

We check doorway, floor space, power, ventilation, computer needs, media storage and what should be ready on day one.

2

First jobs

We outline startup steps, basic maintenance, ink handling, white ink care and safer first products to test.

3

Spare parts

We point out likely wear parts: dampers, caps, filters, lamps, cables and printhead-care items.

4

Questions after delivery

You can ask about adhesion, pass modes, white layers, varnish effects, cleaning and common setup questions.

Our service rule: no mystery boxes.

A serious buyer should know what is included, what still needs to be checked and what daily care looks like before paying for a machine.

Email support

Photos, videos, nozzle checks and error screens help us understand many issues quickly.

Daily care

Reliable UV printing depends on clean caps, wipers, ink movement, clean media and realistic print settings.

Parts guidance

If a problem needs parts, we help identify what is likely needed and what information to collect.

Not sure what to buy? Ask us